Privacy Policy
This Privacy Policy explains how the personal data provided by users through this website, its forms, contact channels, and any other means made available by El Colmenar is processed.
Data Controller
Controller: Gonzalo Palacios Climent
Trading name: El Colmenar
Tax ID (NIF): 20469171E
Address: Calle Chorro 8, Chóvar (Castellón), Spain
Email: info@elcolmenar.es
Telephone: +34 655 300 903
Purpose of Processing
The personal data provided by users may be processed for the following purposes:
- responding to enquiries, requests for information, or other requests submitted via the website, email, telephone, or WhatsApp;
- managing booking requests, availability enquiries, or the provision of services;
- sending information related to the requested services;
- managing communications relating to El Colmenar’s services, products, or experiences and, where applicable, proposals linked to NAI-Chambira;
- complying with applicable legal obligations.
Legal Basis
The legal basis for processing personal data is:
- the user’s consent, where they voluntarily contact us or submit forms;
- the implementation of pre-contractual measures or the performance of a contract, where processing is necessary to manage bookings or requested services;
- compliance with legal obligations, where applicable.
Categories of Data Processed
Identification and contact details may be processed, together with any information that users voluntarily provide in their messages or requests.
Recipients
As a general rule, personal data will not be disclosed to third parties unless required by law or where necessary for the proper provision of the requested service.
Where technology providers, web hosting services, email platforms, analytics services, or form providers are used, such third parties may act as data processors under the appropriate legal safeguards.
Data Retention
Personal data will be retained for as long as necessary to respond to enquiries, manage the pre-contractual or contractual relationship, and comply with applicable legal obligations. Thereafter, the data may be retained in a restricted form for the legally required retention periods.
User Rights
Users may exercise their rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw their consent at any time where processing is based on consent.
To exercise these rights, users may write to info@elcolmenar.es, stating their full name, the right they wish to exercise, and, where appropriate, providing documentation to verify their identity.
Users also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) if they believe that their rights have not been properly respected.
Security
The website owner implements reasonable technical and organisational measures to protect personal data and to prevent its alteration, loss, unauthorised processing, or access.
Changes to this Policy
The website owner reserves the right to amend this Privacy Policy in order to reflect changes in legislation, case law, or the operation of the website. Where significant changes are made, users will be informed by reasonable means whenever possible.